Microsoft has revealed Azure Communication Services (ACS), a brand new platform that it says will allow builders so as to add video and voice communications, immediate chat, and SMS options to cellular, desktop, and internet apps.
The first fully-managed cloud-based platform of its variety, ACS guarantees to advance buyer engagement and supply next-gen buyer assist capabilities. As with different enterprise telephone techniques, the know-how streamlines communications, on this case by way of the identical infrastructure utilized by Microsoft Teams.
This safe community has confirmed reliability, is GDPR-friendly, boasts low-latency, and mechanically scales relying on demand. Developers can create new workflows by user-friendly APIs and SDKs and make the most of different current Azure protocols too.
“Our goal is to meet businesses where they are and provide solutions to help them be resilient and move their business forward in today’s market,” mentioned Scott Van Vliet, Corporate Vice President of Intelligent Communications at Microsoft.
“We see rich communication experiences—enabled by voice, video, chat, and SMS—continuing to be an integral part in how businesses connect with their customers across devices and platforms.”
Although the complete platform received’t be accessible to check out till October, builders are in a position to experiment with ACS APIs for voice and video calls and immediate chat utilizing samples accessible on the ACS GitHub web page.